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Hi everyone, I'm Alan Jalu Prasetyo

Network Engineer | IT Operation Technical Support Cloud Engineer | Microsoft 365 Administrator

Alan Jalu Prasetyo

Professional Highlights

... Experience Duration
... Education Programs
... Certificates & Training
... Projects Accomplished

About Me

I live and work in Indonesia, with over 5 years of professional experience across the coal mining, manufacturing, and banking industries. I specialize in network infrastructure, IT operations, Microsoft 365 administration, and cloud technologies, delivering secure, reliable, and highly available IT services for business-critical environments. My expertise includes WAN/LAN, routing and switching, network security, wireless networking, and enterprise solutions using MikroTik, FortiGate, Cisco, HP, and Microsoft 365. I am also expanding my expertise in AI-assisted full-stack development, building modern web apps that integrate network infrastructure, cloud services, automation, APIs, and databases.

Education

Bachelor's of Computer Science (S.Kom) (Informatics Engineering)

College of Informatics Management and Computer Science Jenderal Achmad Yani, Yogyakarta

Completed formal higher education (Graduated 2016), building a strong analytical foundation in computer science and infrastructure systems.

  • Core focus: Network Technologies
  • Academic background: Software Development

Professional Experience

Click on a card to highlight the experience timeline

IT Network Infrastructure Services (Foreman)

Jan 2025 - Present

PT Kapuas Bara Utama (Argo Manunggal Group) | Coal Mining Company

Location: Indonesia
  • Managed corporate IT infrastructure and network operations across head office, mining site office, warehouse office, weighbridge office, jetty office, hub transit office, ensuring stable and secure connectivity.
  • Planned, deployed, configured, documented, maintained, relocated, and troubleshot enterprise network infrastructure, including LAN, WAN, wireless networks, VPN connectivity, routing, switching, and internet distribution.
  • Administered Microsoft 365 services including user accounts, security groups, Microsoft Teams, and Exchange Online to support daily business operations and collaboration.
  • Managed company web hosting, domain registration, DNS configuration, corporate email services, and related communication infrastructure.
  • Installed, maintained, and supported desktops, laptops, printers, CCTV systems, video recorders, 2-way radio communication systems, networking devices, and other IT assets.
  • Executed IT infrastructure deployments including installation, configuration, testing, documentation, relocation, dismantling, and user handover while ensuring compliance with company standards.
  • Produced technical documentation, infrastructure topology, deployment reports, maintenance records, and project handover documents while providing regular operational updates.

IT Foreman & Area Coordinator

Jun 2024 - Jan 2025

PT Sasmaka Lestari Karya | Mining Contractor

Location: Indonesia
  • Managed IT infrastructure and operational technology (OT) systems across multiple mining operational sites, ensuring stable network connectivity, infrastructure availability, and uninterrupted business operations.
  • Planned, installed, configured, documented, maintained, relocated, dismantled, and troubleshot enterprise IT infrastructure, including network devices, LAN connectivity, communication systems, and end-user equipment.
  • Supported Fleet Management System (FMS) infrastructure, including mobile trailer CCTV surveillance systems, 2-way radio communication systems, and other operational technology (OT) platforms.
  • Installed, configured, tested, deployed, and handed over desktops, laptops, printers, CCTV systems, communication devices, and other enterprise IT assets.
  • Prepared and maintained technical documentation, deployment records, infrastructure updates, maintenance reports, and operational status reports.

IT Support

Oct 2023 - Mar 2024

PT Mandiri Herindo Adiperkasa, Tbk | Mining Contractor

Location: Indonesia
  • Provided first-level technical support for desktops, laptops, printers, network connectivity, 2-way radio communication systems, CCTV, and Fleet GPS tracking devices.
  • Installed, configured, documented, maintained, and troubleshot enterprise IT devices and operational technology equipment.
  • Diagnosed and resolved hardware, software, network, and communication system issues by providing timely technical assistance.
  • Provided user guidance and basic technical training on the proper use of IT equipment.

ICT Engineer

Dec 2022 - Oct 2023

PT Global Smart Solusindo | IT Services for Mining Company

Location: Indonesia
  • Delivered IT infrastructure and operational support for PT Cipta Kridatama mining sites across East and South Kalimantan, ensuring reliable IT services.
  • Planned, installed, configured, documented, maintained, relocated, dismantled, and troubleshot enterprise IT infrastructure.
  • Managed enterprise IT assets, including desktops, laptops, printers, network devices, CCTV systems, video recorders, and 2-way radio communication systems.
  • Collaborated with General Affairs (GA) & Facility teams to manage IT assets, operational technology equipment.
  • Installed, configured, tested, deployed, and handed over IT equipment to end users.
  • Prepared and maintained technical documentation, deployment records, asset inventories, and maintenance reports.

IT Services Contractor (IT Support)

Sep 2021 - Dec 2022

PT Bina Area Persada | Japan Tobacco International, Manufacturing

Location: Indonesia
  • Provided first and second-level technical support for Microsoft 365 applications, desktops, laptops, printers, meeting room systems, and enterprise network connectivity.
  • Installed, configured, tested, maintained, and documented enterprise IT hardware and software according to JTI Global IT standards.
  • Coordinated network infrastructure deployment, configuration, and monitoring activities for factory production environments.
  • Performed first-level diagnostics, troubleshooting, maintenance, and minor repairs for enterprise printers.
  • Prepared technical documentation, deployment records, operational reports, and weekly project updates.

Hardware/Customer Engineer

Nov 2018 - May 2019

PT Intikom Berlian Mustika | Managed Services Company (BCA Bank project - Bali, Jayapura & Timika)

Location: Indonesia
  • Performed preventive and corrective maintenance, inspection, and repair of Bank BCA E-CRM and ATM machines to ensure maximum service availability.
  • Installed and commissioned new E-CRM/ATM machines at newly established Bank BCA branch and service locations.
  • Prepared detailed daily maintenance reports after every onsite service and customer visit.
  • Compiled monthly maintenance and operational reports for project performance tracking and SLA compliance.

Technical Expertise

Corporate Networking

  • Network Architecture Design (LAN, WAN, VLAN, IP Planning & Subnetting)
  • Routing & Switching (Static, OSPF, Inter-VLAN, Core & Distribution Layer)
  • Firewall, NAT, Network Security & Anti-DDoS Protection
  • Next Generation Firewall (Fortinet FortiGate)
  • VPN (IPSec, L2TP, PPTP, WireGuard, Site-to-Site)
  • Wireless Network (PTP/PTMP & Site Coverage)
  • Bandwidth Management & QoS
  • Hotspot, Captive Portal, RADIUS & User Management
  • Multi-WAN Failover & Load Balancing

Monitoring & Operations

  • Network Monitoring (The Dude & Zabbix)
  • Network Troubleshooting & Root Cause Analysis
  • Network Documentation & Topology Mapping
  • Infrastructure Preventive Maintenance
  • IT Asset & Operational Management

Microsoft & Cloud

  • Microsoft 365 Admin Center
  • Microsoft Exchange Online
  • Microsoft Entra ID (Azure AD)
  • SharePoint Administration
  • Azure Virtual Machines
  • Cloud VPS Hosting Management
  • Virtualization (Hyper-V, VMware & VirtualBox)
  • MikroTik CHR (Cloud Hosted Router)

Network & Development Tools

  • Networking: MikroTik, Winbox RouterOS, FortiGate, Ruijie Reyee, Ruijie Cloud, Ubiquiti, HP Aruba, Cisco
  • Monitoring: The Dude, Winbox, Zabbix, PRTG
  • Speedtest, Ping, Traceroute, nslookup, PuTTY, Wireshark, WiFi Analyzer
  • Remote Apps: AnyDesk, TeamViewer, UltraViewer, Remote Desktop
  • Development Tools: Visual Studio Code, Git, GitHub, PostgreSQL
  • AI Tools: ChatGPT, Gemini, Claude

Language Proficiency

🇮🇩

Bahasa Indonesia

Native Speaker

🇬🇧

English

Intermediate Proficiency

🇩🇪

Deutsch (German)

Basic / Currently Learning

Professional Strengths

Critical Thinking

Strong analytical mindset in identifying root causes and delivering long-term infrastructure solutions.

Fast Response

Highly responsive in handling user complaints, network incidents, and disruptions in mission-critical environments.

User-Focused

Intensive coordination with end-users and stakeholders to clearly understand operational needs.

Continuous Improvement

Consistently improving stability, security, and efficiency of network and system environments.

Certifications

Click "Verify Credential" to validate my certificates directly

Microsoft Logo

Microsoft Certified: Azure Fundamentals (AZ-900)

Issued by Microsoft | June 2026

Verify: AC39C07F0C9F0F32
Microsoft Logo

Microsoft Applied Skills: Administer AD Domain Services

Issued by Microsoft | June 2026

Verify: 1BC13347795B0BA7
Microsoft Logo

Microsoft Applied Skills: Identities & Access via Entra

Issued by Microsoft | June 2026

Verify: C6F74415D9ADE4BF
Google Logo

IT Support Google Professional Certificate

Issued by Coursera | June 2022

Verify: NUGEZZDFRXMM
MikroTik Logo

MikroTik Certified Network Associate (MTCNA)

Issued by MikroTik (Citraweb Solusi) | Feb 2024

Verify: 2402NA8826
Ruijie Reyee Logo

Ruijie Specialist Engineer (for Reyee)

Issued by Ruijie Reyee | Feb 2025

Verify: RGX00256067

English Proficiency Certification (CEFR C2 - Proficient)

Issued by International English Test | May 2026

Verify: 7591751C18-7591751C7D-759174D115

Highlighted Projects

Selected corporate infrastructure and software projects

Portfolio Website Development

Location: Private Client (Freelance Project)

Project Overview

Designed and developed a modern, fully responsive personal portfolio website to effectively showcase professional experience, certifications, and technical projects. The website features a clean UI/UX with smooth scroll animations, an interactive experience timeline, and a dynamic dark/light theme toggle functionality to enhance user engagement and accessibility.

Scope & Responsibilities

  • End-to-end front-end web development using pure HTML, modern CSS, and Vanilla JavaScript
  • Implementation of Tailwind CSS framework for responsive design across mobile, tablet, and desktop devices
  • Custom UI/UX design including glassmorphism effects, CSS keyframe animations, and interactive components
  • Integration of dynamic Dark/Light mode with system preference detection and local storage memory
  • Code optimization and seamless deployment to modern web hosting platforms

Technologies & Tools

HTML5 Tailwind CSS JavaScript FontAwesome Git Vercel

Company Network Infrastructure for Multi-Site Mining

Location: PT Kapuas Bara Utama (Head Office, Site, Indonesia)

Project Overview

Designed, deployed, and maintained a secure corporate network infrastructure connecting multiple mining operation sites through cloud-based VPS services and private network technologies. Configured dynamic and static routing, site-to-site VPN tunnels, VLAN segmentation, firewall policies, and centralized traffic management to ensure secure communication between the Head Office, Mining Area, Hauling Road, Stockpile, and Coal Jetty locations. Delivered a highly available, scalable, and resilient network architecture capable of supporting mission-critical mining applications, operational systems, and business services while maintaining security, performance, and reliability.

Scope & Responsibilities

  • Network architecture design for multi-site operations (HO, Mining Area, Hauling Road, Stockpile, Jetty)
  • Core routing design using MikroTik (RouterOS v6 & v7)
  • Secure site-to-site VPN and cloud integration (VPS-based CHR)
  • Dynamic routing implementation (OSPF) with controlled static routing
  • Network segmentation (VLAN)
  • High availability & failover strategy

Technologies & Tools

MikroTik FortiGate OSPF WireGuard CHR VPS VLAN

User Authentication Captive Portal / Hotspot Gateway

Location: PT Kapuas Bara Utama (Mining Site, Indonesia)

Project Overview

Design, implement, and optimize a User Authentication Captive Portal / Hotspot Gateway to securely and centrally control user network access. This system is used to authenticate users before gaining access to the internal network or access to the internet through the company's server gateway. This method is very suitable for implementation in mining environments that want to limit access according to user needs and user accounts are stored by each user according to employee identity.

Key Contributions

  • Network architecture design for Hotspot Gateway
  • Implementation of Captive Portal authentication system
  • User access control and policy enforcement
  • Network security enhancement and abuse prevention

Implemented Features

  • Username & Password-Based User Authentication
  • Web-Based Captive Portal Login (HTTP/HTTPS)
  • Automatic Redirect after Login & Logout
  • User Profiles, Session Time Limits & Bandwidth Management

Technologies & Tools

MikroTik RouterOS Hotspot Server Firewall NAT Mangle

Server Rack Wire Management Installation

Location: Japan Tobacco International & PT Mandiri Herindo Adiperkasa

Project Overview

Structured server rack installation project focused on improving reliability, cable management and maintenance efficiency across corporate infrastructure.

Key Contributions

  • Structured installation and organization of power and data cabling
  • Cable labeling to simplify identification and troubleshooting
  • Implementation based on data center best practices with minimal downtime

Outcome

  • Clean, organized, and manageable server racks
  • Improved operational efficiency for IT team
  • Scalable infrastructure ready for future expansion

Technologies & Tools

Server Rack UTP Fiber Patch Panel Cable Management

Game-Net Core Network re-Architecture

Location: Vortex Arena (South Jakarta, Indonesia)

Project Overview

This project focused on the redesign and reconfiguration of the core network infrastructure for a high-traffic gaming arena environment. The objective was to deliver low-latency, stable, and highly available connectivity to support competitive online gaming, customer access, and internal operations.

Key Contributions

  • Core network redesign and reconfiguration
  • Traffic optimization for gaming workloads (latency-sensitive traffic)
  • Firewall and bandwidth management tuning
  • Production deployment with zero major downtime

Production Support & Monitoring

  • 24/7 real-time monitoring from cloud-based MikroTik CHR
  • Telegram Bot integration for instant alerts and incident notification
  • Direct coordination channel with business owner

Technologies & Tools

MikroTik CHR Telegram Bot Firewall QoS

Resume / Curriculum Vitae

If you would like to review my complete professional background or print a physical copy for your records, please download my most updated CV below.

Download Updated CV (.pdf)